This is actually a fun read…
Here at Garden to Doorstep it is always our goal to make the customer service experience a good, no awesome one! We approach customer service like everything else that’s incredibly real with us. We know customer service can be brutal, remember we are customers to. Our customers are the reason we are here.
We Avoid the Following
- Phone prompts
- Long wait times
- Call backs
- Terrible “on hold” music
- Annoying “live chat”…yikes!
Always Correcting Our Mistakes
At Garden to Doorstep we are just a bunch of plant and computer geeks that love what we do and love being able to ship trees and plants around the United States. We are not perfect and we make mistakes, but what we are perfect at: always correcting our mistakes and making them right. We ship live goods. We want all of our customers to enjoy their experience with us. Please don’t ever hesitate to reach out to us and you never know, there’s always a good chance you will get one of the owners on the phone. They love talking to our customers!
Our goal is a happy and positive goal.
“Deliverer a premium product in a timely, enjoyable, and successful manner.”
We are very thankful to all our customers and, through our customer service, we are confident our customers will have a remarkable experience!
Thank you for all of you,